Customer Experience Management PowerPoint Templates Diagrams For Presentations

A best and well-designed collection of Customer Experience Management PowerPoint Templates and Diagrams to create a successful Customer Experience Strategy and help your organization understanding how the CEM process works to provide your potential customers with the most positive experience possible.

With this professional collection of Customer Experience Management PPT slides Designs you will have all the diagrams and models you need to illustrate the basics of customer experience management, process, framework, steps, strategies, and measures as well as demonstrating how the touchpoint strategies (Points of contact) should be developed and implemented to create an emotional connection with potential customers and audiences.

This collection of ready-to-use PPT templates contains 45 Creative and fully editable Customer Experience Management slides with many variations and samples options.

This template is available as Google Sides Template:
Download Customer Experience Management Google Slides Templates Diagrams Here >

Key Features:

• 45 Unique & Creative PPT slides
• 2 Aspect Ratio (4:3 & 16:9)
• Fully and Easily editable content
• 120+ Stunning Premade Theme colors. (What this means?)
• 5500+ Vector Icons! easily change size & color
• Base on Unlimited Color Schemes
• One-click to change all colors to fully fit your brand’s color. (What this means?)
• 100% Vector Objects & Icons
• Free Fonts and Icons

Template Content:

• Basics Of Customer Experience Management (CXM/CEM)
• Characteristics of Customer Experience Management
• Advantages of Successful of Customer Experience Management
• Acquisition, Customer Retention, and Efficiency within the CEM Framework
• Customer Experience Overview
• Customer Experience Management Framework
• Different Types Of Customers
• Customer Requirements & Customer Journey Map
• The Delta Principle: Development of Customer Dissatisfaction, Satisfaction, and Enthusiasm
• Difference Between Customer Relationship Management (CRM) and Customer Experience Management (CEM)
• Customer Experience (CX) & User Experience (UX): Differences and Similarities
• Measuring Customer Satisfaction
• Customer Support Metrics
• Calculating The Net Promoter Score (NPS)
• Customer Effort Score (CES)
• Customer Satisfaction Score (CSAT)
• Strategic Aspects Of CEM
• Customer Experience Management Process
• Customer Experience Optimization Steps
• Seven Steps for Successful CEM
• Kano Model
• Phase Model
• Moments of Truth
• Overview Of CEM Measures
• Popular CEM Tools
• Customer Journey Map Template
• Brand Touchpoints
• Digital and Physical Touchpoints
• Touchpoint Management
• Five Rules for Successful CEM

Font:

• Roboto

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